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Saturday, October 15, 2016

The one mistake people make when asking for tech support - CNET

"If you're ever seeking tech help for computer issues, here are some tips: Be specific, take screenshots, explain what is happening and not what you think is happening.Whether you're asking a tech-savvy friend (like me!) for advice or calling AppleCare support or the Geek Squad, using this tip will get you the help you need in the fastest way possible. So what do I mean by "be specific"?

Let me give you an example of an experience I had just a couple days ago. A friend called and told me she had "no internet." I took her through my usual process of restarting the modem, the router and her computer, all to no avail. I suggested she check the lights on her network devices and all the cables too. Everything appeared to be working properly, and frankly, I started thinking I wouldn't be able to help her that night. Finally I asked "How did you find out you had no internet?" And that's when we solved the problem.

As it turned out she's written a URL down on a piece of paper and then tried going to the site based on the what she'd written. The problem was she'd unfortunately misspelled the address so the browser was 404-ing, giving her the impression that the internet was malfunctioning. The fact that she got the URL wrong is irrelevant. I've made similar mistakes before. We all have. This was an issue of ineffective communication.

The point is, saying "I have no internet" doesn't provide enough information about the problem to the person trying to identify your issue. Instead of stating what the end result is (or, as in the above example, what you think it is) describe the sequence of events that lead you to believe there was a problem in the first place.

For example, don't say "My computer won't let me log in," instead say, "After entering my name and password, I proceeded to login and saw this error message." Better yet, take a picture of that error message with your phone in case your friend or tech support person needs more info.

In my experience, it often takes longer to find out what the issue actually is than it does to fix it. The more specific you can be, the less time you'll have to wait to get up and running again. Good luck!

The one mistake people make when asking for tech support - CNET

Friday, October 14, 2016

Samsung Chromebook Pro | SAMSUNG

An image of a PEN being used to select a Google app on the screen of a Chromebook Pro device

Premium-look Full Metal Body

A boon for busy professional types who are always on the move, the Chromebook Pro is both thin and lightweight. With its striking full metal body, it is also durable and looks the part, too. Its metal texture and finish is a perfect fit for true professionals. Get exceptional practicality and flawless style.

Tons of Android Apps Available

The Chromebook Pro lets you use most of the Android apps you know and love. Run all your favorite mobile apps with ease. And with full Android compatibility, you can access a range of apps from the Google Play on your device – whenever you please.

Brighter, Sharper Viewing

Light up your display with crystal-clear, vivid images and videos in a QHD-class HD resolution of 2,400 X 1,600 that delivers 234 ppi pixel density. With a maximum 400 nits brightness level, you can always experience video and photo viewing in stunning detail – even in bright sunlight. Its 3:2 ratio screen also means you can view more content at once, which lets you enjoy an exceptional viewing experience while web browsing and e-book reading.

All-day Battery

Up to 10 hours of battery usage time lets you stay free from worrying about your device running out of juice when it matters most. Samsung’s exclusive Battery Life Extender ensures your battery life continues to last over the years, retaining up to 70 percent of its original capacity even after three years of usage.

Samsung Chromebook Pro | SAMSUNG

Wednesday, October 12, 2016

Why a Chromebook isn't the same thing as a budget laptop - CNET

"If your MacBook or Windows laptop is on its last legs, you may find yourself tempted to replace it with a Chromebook. But whether you're attracted to the lower price or simplicity of use, it's worth making sure it'll meet your needs before you hand over your money.

I primarily use a MacBook Pro but have an Asus ZenBook Flip to scratch my Windows 10 itch, and I recently started using a Toshiba Chromebook 2. Each machine has its strengths and weaknesses, but I find I'm using the Chromebook more and more. Then again, I spend most of my time on my MacBook using Chrome and Google Docs so a Chromebook was a natural fit for me. Your mileage, as they say, may vary.

No matter the ways in which you use a laptop, there are areas where a Chromebook differs from a traditional laptop and areas where they aren't so different. Let's have a look."

Why a Chromebook isn't the same thing as a budget laptop - CNET

Smart, suspenseful 'Arrival' reminds us it's good to talk - CNET

Smart, suspenseful 'Arrival' reminds us it's good to talk - CNET