How Google Ruined This Woman's Life

For six days in March, Tienlon Ho was locked out of her Google account.

"I couldn’t finish my work or my taxes, because my notes and expenses were stored in Google Drive," the San Francisco-based writer detailed in a blog post explaining the labyrinth she had to navigate to regain access. "And I didn’t know what else I should work on because my Google Calendar had disappeared. I couldn’t publicly gripe about what I was going through, because my Blogger no longer existed. My Picasa albums were gone."

She was, in her words, "dumped by Google." She had unknowingly violated Drive's terms of service because she had uploaded a spreadsheet -- per a client's request -- that included passwords for the company's point-of-sale and Twitter accounts